Returns & Exchanges
To return/exchange one or more items from an order, all of the following conditions must be met:
- The return must be requested within 30 calendar days of the delivery date.
- The item must be in its original, unused, unaltered and unwashed condition.
- The item must be returned with the tags and packaging in their original condition.
Holiday Sale items, including items discounted more than 20%, items from our Black Friday Sale, are eligible for store credit or exchange only.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you receive a refund, shipping cost($10) from your order will be deducted from your refund.
For returns if the overall purchase as the result of the return is under the free shipping amount we charge shipping fee.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Final sale items
Final sale items are not eligible for return or exchange.
Please fill out the Returns/exchange form and send us an email at email@example.com and send your item to:
HYPER DENIM RETURN
2808 OREGON CT STE L7
TORRANCE CA 90503
You will be responsible for paying for your own shipping costs for returning your item. We supports re-shipping costs.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We highly recommend using a trackable shipping service and purchasing shipping insurance just in case.